DigiGear Refund Policy

/DigiGear Refund Policy
DigiGear Refund Policy2018-06-12T14:40:44+00:00

DigiGear Refund Policy

DigiGear is committed to providing you with excellent product and service. Below you will find our refund policies, which are different depending on the type of product or service you purchase. We stand behind the products and services we deliver and guarantee that they are brand new, authentic, and in original packaging.

Standard products come with a 30-day, money-back guarantee, based on the delivery date as provided to us by the courier company used. To receive a full refund, please contact our customer support team at 02 8259 0311.  They will provide you with instructions and a return authorization (RA) number. For products that were delivered more than the 30 days, we will look at the circumstances for the refund, dependant on the condition of the product the full amount may not be refunded. After 90 days, your job is considered final and refunds will not be given. The invoice that was sent to you via e-mail immediately following your order confirmation will indicate the product(s) that are considered “standard”.

Custom products come with a 5-day, money-back guarantee, based on the delivery date as provided to us by courier company. To receive a full refund, please contact our customer support team at 02 8259 0311. They will provide you with shipping instructions and a return authorization (RA) number. After 5 days, your order is considered final and refunds will not be given due to the customization of your order. The invoice that was sent to you via e-mail immediately following your order confirmation will indicate the product(s) that are considered “custom”.

For orders that contain both standard products and custom products, the aforementioned policies will apply to their respective products. The invoice that was sent to you via e-mail immediately following your order confirmation will indicate the product(s) that are considered “standard” and “custom”.

We encourage all clients to contact us if there is an issue with the products and services received. Credit and debit cards are not charged until your order has been confirmed. All transactions will appear on your credit card statements as “DigiGear”. If a refund has been issued, please allow up to 10 business days for your issuing bank to post the refund back to your account. Issuing banks have different timeframes for posting refunds to your account; therefore you may not see the funds posted to your account despite the fact that we have processed the refund. For your convenience, confirmations of all refunds will be sent to you via e-mail immediately after they are processed.

 

For more information, read our DigiGear Privacy Policy.